Returns & Exchanges
At Understand, we believe in a perfect fit and complete confidence in every garment. If you are not entirely satisfied with your purchase, we offer a seamless 30-day return and exchange window for all unworn items with original tags.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and attach the pre-paid shipping label provided via our portal to the outside of the box.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment and notify you once it arrives at our warehouse.
Receive Your Refund
Once our team inspects the items, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing